curl --request PATCH \
  --url https://interhemispheric-unwet-paulene.ngrok-free.dev/api/v1/chatting/{chatbotId}/thread/{threadId}/escalate \
  --header 'Authorization: Bearer <token>'

{
  "success": true,
  "message": "Thread escalated to agent successfully",
  "data": {
    "thread": {
      "id": "<string>",
      "chatbotId": "<string>",
      "visitorId": "<string>",
      "title": "<string>",
      "anonymous": true,
      "unreadMessagesCount": 123,
      "escalated": true,
      "important": true,
      "resolved": true,
      "archived": true,
      "tags": [
        "<string>"
      ],
      "positiveCount": 123,
      "negativeCount": 123,
      "platformSource": "<string>",
      "startedAt": "2023-11-07T05:31:56Z",
      "updatedAt": "2023-11-07T05:31:56Z",
      "endedAt": "2023-11-07T05:31:56Z",
      "visitorName": "<string>",
      "visitorEmail": "<string>",
      "visitorPhone": "<string>",
      "botIconSrc": "<string>",
      "userIconSrc": "<string>",
      "agentIconSrc": "<string>",
      "bubbleIconSrc": "<string>",
      "llmModel": {
        "id": "<string>",
        "provider": "<string>",
        "title": "<string>"
      }
    },
    "systemMessage": {
      "id": "<string>",
      "threadId": "<string>",
      "chatbotId": "<string>",
      "messageType": "AGENT_MESSAGE",
      "systemMessageType": "<string>",
      "content": "<string>",
      "contentTimestamp": "2023-11-07T05:31:56Z",
      "agentName": "<string>",
      "parentMessageId": "<string>",
      "llmModelId": "<string>",
      "reaction": "<string>",
      "source": [
        {}
      ],
      "isEdited": true,
      "editedBy": "<string>",
      "editedAt": "2023-11-07T05:31:56Z",
      "createdAt": "2023-11-07T05:31:56Z",
      "updatedAt": "2023-11-07T05:31:56Z"
    }
  }
}